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9 AI Chatbot Examples That Help Businesses Thrive

Nov 19, 2024

What is Conversational AI Definition, Examples, FAQ NLP stands for “natural language processing.” An NLP engine interprets what users say and turns it into inputs that the system can understand—it’s at the core of any conversational AI app. Going one step beyond voice...

15 Customer Service KPI Metrics That Propel CX Teams

Nov 14, 2024

30 KPIs To Measure Performance & How To Choose & Track Them Pay careful attention to low scores and follow-up to determine why customers are dissatisfied. Conversations handled by a rep are simply the number of conversations or interactions each support...